Returns & Exchanges

At Eagle Creek, we stand by the quality of our gear and offer a 30-day return policy for unused items in their original packaging. Whether it is a fit issue or a change of heart, we are committed to making your exchange or refund process seamless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email and secure it to your package.

• 3.
  Ship the Item

  Drop off your package at any authorized carrier location, ensuring all original tags are attached and the product is in its original condition.

• 4.
  Receive Refund or Credit

  After our warehouse inspects the returned gear, your refund will be processed to your original payment method within 7-10 business days.